Privacy Policy for Dwyer IT (MSP)
Dwyer IT ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our managed IT services, website, or communicate with us. By engaging our services, you agree to the practices described in this policy.
If you have questions, contact us at [email protected].
1. Information We Collect
We collect information you provide directly and information generated through your use of our services.
a. Personal Information
Name, email address, phone number, billing address, and payment details.
Business information (company name, role, IT infrastructure details).
Account credentials (encrypted and stored securely).
b. Technical & Usage Data
IP addresses, device information, browser type, operating system.
Log data, service usage metrics, error reports, and performance data.
Cookies and similar tracking technologies (see Section 7).
c. Communication Data
Email, support tickets, chat logs, and SMS messages sent or received through our platforms.
2. How We Use Your Information
We use your information to:
Provide, maintain, and improve our managed IT services.
Process payments and manage billing.
Communicate with you (via email, phone, or SMS).
Monitor and secure your IT environment.
Detect and prevent fraud, abuse, or security threats.
Comply with legal obligations.
3. SMS Privacy
SMS Data won't be shared with anyone except our texting provider.
We may send SMS messages for service alerts, two-factor authentication, appointment reminders, or support updates. All SMS communications are transmitted through our third-party texting provider solely for delivery and logging purposes. We do not sell, rent, or share SMS content with any other parties.
You can opt out of SMS communications at any time by replying STOP or contacting support.
4. How We Share Your Information
We do not sell your personal information. We may share data with:
Party
Purpose
Texting Provider
SMS delivery and logging (see Section 3)
Cloud & Infrastructure Providers
Hosting, backup, and service delivery (e.g., Microsoft 365, AWS)
Payment Processors
Secure transaction processing
Legal Authorities
When required by law, subpoena, or to protect rights/safety
Successors
In the event of merger, acquisition, or asset sale
All third parties are contractually obligated to protect your data.
5. Data Security
We implement industry-standard security measures:
Encryption (in transit and at rest)
Firewalls, intrusion detection, and regular penetration testing
Access controls and employee training
Regular backups and disaster recovery
Despite our efforts, no system is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information only as long as necessary:
Client data: Duration of service contract + 7 years (for tax/audit purposes)
SMS logs: 90 days (via texting provider)
Backups: Up to 30 days (rolling)
You may request deletion of your data (subject to legal obligations).
7. Cookies & Tracking
Our website uses cookies for:
Session management
Analytics (Google Analytics – anonymized)
Security
You can disable cookies in your browser, but some features may not work.
8. Your Rights & Choices
Depending on your location, you may have rights to:
Access, correct, or delete your data
Opt out of marketing communications
Restrict or object to processing
Data portability
To exercise rights, email [email protected]. We respond within 30 days.
9. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect data from minors.
10. International Data Transfers
Your data may be transferred to and processed in the United States or other countries. We ensure adequate safeguards (e.g., Standard Contractual Clauses).
11. Changes to This Policy
We may update this policy. Changes will be posted here with a new "Last Updated" date. Continued use of services constitutes acceptance.
12. Contact Us
Dwyer IT Email: [email protected]